CRM Project Manager – Microsoft Dynamics 365 Sales (f/m/d)

Aufgaben

Lead-to-Quote Process Governance

• Govern the Lead-to-Quote process and ensure that it is standardized / implemented within the Group across all users of MS Dynamics.
• Regional champions and market rollout:
• Act as an advocate for Microsoft Dynamics CRM, promoting its benefits and ensuring users understand how it can improve their productivity and workflow.
• Plan, coordinate, and execute CRM rollouts across multiple countries / legal entities, managing timelines, milestones, and stakeholders.
• Act as regional / legal entity champions, managing relationships with local teams to increase adoption of CRM system, foster alignment to global Standards while facilitating platform support requests.

Training and change management:

• Orchestrate training, support and implement feedback from end-users to maximize the user adoption and efficacy of the CRM system.
• Regularly communicate new features, updates, and tips for using the CRM system to maximize its value
• Build and nurture a community of CRM users in the responsible regions / LEs, encouraging the exchange of best practices and tips for efficient system usage.
• Collect and share user feedback to improve the CRM system and the user experience.

CRM Development and Continuous Improvement:

• Collaborate closely with platform operations team to deliver system enhancements and bug fixes to optimize the CRM platform for end users. Actively participate in gathering requirements, designing solutions and final testing and technical acceptance.

Qualifikationen

• Bachelor’s degree in Business Administration, Sales or a related field. Relevant certifications (e.g., Microsoft Certified: Dynamics 365) are a plus.
• 3–5 years of experience in Technical Project management or Sales operations related role.
• Experience working with Microsoft Dynamics 365 CRM or a similar CRM system is advantageous.
• Experience with lead-to-quote process governance and CRM systems implementation is advantageous.
• Strong project management skills with the ability to prioritize and multitask in a global setting.
• Excellent communication, facilitation, and interpersonal skills to engage stakeholders and lead training sessions.
• Strong problem-solving and troubleshooting skills for CRM-related issues.
• Fluent in written and spoken English and German.