Product Expert Service* (m/f/d)

Today, we are not utilizing resources in a sustainable way. In fact, the world is only 9% circular, meaning much of the Earth’s precious resources are only used once, leaving huge untapped potential for more sustainable resource management. TOMRA provides cutting-edge solutions for optimal resource productivity within the recycling, mining and food industries and is therefore uniquely positioned to shape the Circular Economy, creating demand for this way of thinking in the world. At TOMRA we want to be a thought leader, encouraging a more sustainable way of thinking and inspiring active change around the world.

TOMRA Recycling is a global leader in the field of automated sensor-based waste sorting, also being a pioneer in its field - currently TOMRA Recycling has an installed base of close to 6,460 units across more than 40 markets.

With our deep application knowledge, powerful machine learning software and a variety of in-house developed sensors we offer our customers state-of-the-art, high-performance sorting solutions for maximum purity and yield.

At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.

Job Description

The Product Expert plays a pivotal role in ensuring the highest levels of technical expertise for TOMRA’s machines and applications. As a subject matter expert, you will contribute to the Center of Excellence, sharing best practices and enhancing the overall product knowledge within the organization. This role is integral in supporting technical teams across the globe, ensuring consistent, high-quality service delivery to TOMRA’s customers.

You will collaborate closely with Technical Support Engineers, Field Service Engineers, and Technical Trainers, ensuring they have the necessary resources, support, and documentation to provide top-tier service. Additionally, you will engage with cross-functional teams, such as R&D and Product Management, to optimize support processes and product performance throughout the lifecycle.

• Enhance Product Expertise: Act as the key technical expert for one or more TOMRA machines or applications, elevating internal product knowledge through the Center of Excellence.
• Support Global Service Teams: Provide in-depth technical support to Field Service Engineers and deliver 3rd line technical support to customers globally, ensuring complex issues are resolved efficiently.
• Product Lifecycle Management: Attend product installations, service visits, and optimization projects to ensure continuous development and refinement of TOMRA products.
• Spare Parts Management: Oversee the flow of spare parts, including order processing and stock management, to ensure minimal downtime for machines at customer sites.
• Collaboration with Internal Teams: Serve as the primary link between the field and internal departments, particularly R&D, during the change management process, including ECR (Engineering Change Request) processes.
• Training Support: Assist the Training Team in developing technical training programs for service engineers and customers.
• Continuous Improvement: Provide valuable feedback and ideas for product improvements, leveraging field insights to drive innovation and enhance system performance.

Qualifications

• Education: Degree in a technical field, preferably engineering, OR equivalent hands-on experience in technical support (preferably within an industrial setting).
• Technical Expertise: Knowledge of computer hardware and configurations; experience with basic electrical power circuits and PLC circuits is advantageous.
• Problem-Solving Skills: Demonstrated ability to troubleshoot complex technical issues and follow through on solutions.
• Communication Skills: Fluent in English, with at least basic proficiency in German. Able to communicate effectively with colleagues and customers across various cultures and regions.
• Customer Focus: Ability to understand customer perspectives and adapt solutions to meet their needs.
• Travel: Willingness to travel up to 15% annually to support global operations.
• Driving License: A valid driver’s license is required.

Additional Information

Will be made available to you: a company car, a laptop, a telephone, as well as the necessary tools and PPE (personal protective equipment).

Your benefits

• 30 days annual leave;
• Supported company pension scheme;
• Supported group accident insurance;
• International SOS for private use;
• Hybrid working principles, flexible working hours;
• Opportunity to purchase TOMRA shares;
• Employee benefit discounts for TOMRA Online Shop;
• Company (e-) bike leasing;
• Gym membership coverage support;
• Office comfort: free parking spaces, canteen, coffee machines;
• Professional and personal development: learning on the job, specialized course, conferences etc.;
• Coaching opportunities - Individual Development Programs;
• Norwegian corporate culture (no hierarchical thinking, transparent communication culture).

Please send your CV in English.

(!) We value your time, instead of lengthy motivation letter, simply answer one question in the "Message to Hiring Manager" section when submitting your resume:

• What is the name of the main sorting machine at TOMRA Recycling?

If there´s anything else you want to let us know or highlight, please feel free to add a further remark.

*Tomra does not differentiate on the basis of gender, race or ethnicity, religion, color, sexual orientation or identity, disability, age and other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.

Most important – it’s a match!